Job Description
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Job Title:  Logistics And Customer Service Associate Director
Posting Start Date:  19/10/2026
Req ID:  1889

About Us

Masan Consumer is one of Vietnam’s largest local diversified FMCG companies. The company manufactures and distributes a range of food and beverage products, including soya sauce, fish sauce, seasoning, chili sauce, instant noodles, instant congee, instant coffee, instant cereals, bottled beverages, processed meat, and beer. Masan Consumer has grown its product portfolio and domestic distribution channels to establish a leading position in Vietnam’s branded consumer food and beverage market. Its key brands include CHIN-SU, Omachi, Kokomi, Vinacafé, Wake-up, Wake-up 247, Compact, Lemona, Vĩnh Hảo, Vivant, Quang Hanh, Sư Tử Trắng và Red Ruby. With acquisition of NETCO, Masan Consumer extends in the home and personal care space, offering such products as Joins and Super Net washing powder, Chante’ and Sopa liquid detergent, Homey dishwashing liquid and La'Petal body wash.

Job Summary

We are looking for a Logistics & Customer Service Associate Director to lead and optimize logistics and customer service operations, ensuring excellent customer service levels while achieving optimal logistics costs.

Job Responsibilities

- Build and manage logistics and customer service budgets to optimize logistics costs.
- Develop medium- and long-term logistics network strategies and customer service direction.
- Establish and govern logistics policies, transportation processes, and operational procedures to ensure efficient product flow.
- Manage logistics service providers, including carrier, warehouse and 3PL partners; lead supplier selection, contract negotiations and performance management.
- Oversee inventory movement and warehouse operations to ensure compliance, product integrity and loss prevention.
- Ensure effective customer complaint handling and service recovery processes.
- Measure logistics and customer service performance, drive continuous improvement and mitigate operational risks.
- Assess risks and direct emergency response actions to maintain business continuity.
- Collaborate with cross-functional teams and support business units in resolving operational challenges.

Job Responsibilities - Continued

Skills

  • Analytical Thinking
  • Conflict Management
  • Process Improvement
  • Resource Planning
  • Strategic Planning

Functional Competencies

  • Leadership Development
  • Planning & Organizing
  • Presentation & Influencing
  • Problem Solving
  • Strategic Communication Planning
  • Operations Management

Masan's Core Competencies

  • Consumer Centricity
  • Innovation
  • Ownership
  • Passion for winning
  • Purposeful Leadership

Masan's Leadership Competencies

  • Business Acumen
  • Learning Agility
  • Dealing With Ambiguity
  • Vision & Strategy
  • Talent Catalyst
  • Leading The Change
  • Integrity & Trust
  • Stakeholder Management
  • Collaboration
  • Planning
  • Problem Solving
  • Result Driven

Education

  • Bachelors in Supply Chain Management

Certifications

    Conditions of Employment

      Physical Requirements

        Relevant Industries

        • FMCG
        • Manufacturing

        Interview Questions
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