2.1. HR Communication & Employee Relations

• Communicate, guide, and accompany Employees in the implementation of HR policies, regulations, and employee entitlements throughout their employment lifecycle at Masan.
• Receive and resolve employee inquiries in a timely, accurate, and appropriate manner; ensure employees clearly understand and comply with company policies.
• Act as a key HR contact point, contributing to enhanced employee experience and engagement.

2.2. HR Operations & Personnel Administration

• Manage and ensure that employee personnel records are complete, accurate, and updated promptly in HR systems.
• Ensure working conditions, employee rights, and benefit policies are applied correctly according to each employee’s job level or grade.
• Actively use and promote HR self-service systems to improve operational efficiency and employee self-sufficiency.

2.3. Compliance & Risk Control

• Ensure full compliance with all HR-related services and operations concerning the Company and employees.
• Adhere strictly to internal policies, HR procedures, and applicable labor laws and regulations.

2.4. HR Data Management & C&B Coordination

• Prepare, consolidate, and manage HR data; closely coordinate with the Compensation & Benefits (C&B) team to ensure data provided is complete, accurate, and timely.
• Support payroll, benefits, and related C&B activities by ensuring the quality and reliability of input data.

2.5. Process Improvement & Digital Transformation

• Participate in HR process improvement and digital transformation projects (e.g., SAP, Digital Office initiatives).
• Proactively identify opportunities and propose new ideas and solutions to improve workflows, operational efficiency, and HR service quality.
• Participate in and support continuous improvement initiatives (e.g., BBDG), with a focus on paperless processes, workload reduction, and productivity enhancement.