Job Summary

This position is responsible for managing customer service operations for global markets, ensuring efficient order management, timely delivery, and high service quality. The role acts as a key coordination point between customers and internal teams, supporting smooth execution of cross-border trade activities and maintaining strong customer relationships.

Job Responsibilities

•     Key sales orders (SO), and collect payment orders accurately and fully for each order to meet monthly, quarterly, and annual sales targets.

•     Update POSM (Point of Sale Materials) and key sales orders for newly launched products when there is demand.

•     Monitor closely the delivery progress with the Logistics Department to ensure that there are no delayed or missed orders to Customers.

•     Monitor delivery activities and the delivery schedule.

•     Deduct the promotion amount for the Distributor on time and accuracy.

•     Monitor the accounts receivable of Distributors closely.

•     Monitor and update return orders for recovery programs in a timely and accurately.

•     Update/report sales status to Sales Export Department.

Other requirements:

• English proficiency.
• Experience in FMCG customer service, preferably for EU, UK and Russia markets.
• Basic understanding of cross-border trade and Incoterms.

Job Responsibilities - Continued

Skills

Functional Competencies

Masan's Core Competencies

Masan's Leadership Competencies

• Business Acumen
• Learning Agility
• Dealing With Ambiguity
• Vision & Strategy
• Talent Catalyst
• Leading The Change
• Integrity & Trust
• Stakeholder Management
• Collaboration
• Planning
• Problem Solving
• Result Driven

Education

Certifications

Conditions of Employment

Physical Requirements

Relevant Industries

Interview Questions