Job Description
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Job Title:  Customer Service Senior Executive
Posting Start Date:  03/08/2026
Req ID:  1759

About Us

Masan Consumer is one of Vietnam’s largest local diversified FMCG companies. The company manufactures and distributes a range of food and beverage products, including soya sauce, fish sauce, seasoning, chili sauce, instant noodles, instant congee, instant coffee, instant cereals, bottled beverages, processed meat, and beer. Masan Consumer has grown its product portfolio and domestic distribution channels to establish a leading position in Vietnam’s branded consumer food and beverage market. Its key brands include CHIN-SU, Omachi, Kokomi, Vinacafé, Wake-up, Wake-up 247, Compact, Lemona, Vĩnh Hảo, Vivant, Quang Hanh, Sư Tử Trắng và Red Ruby. With acquisition of NETCO, Masan Consumer extends in the home and personal care space, offering such products as Joins and Super Net washing powder, Chante’ and Sopa liquid detergent, Homey dishwashing liquid and La'Petal body wash.

Job Summary

This position is responsible for working and interacting with Distributors, the Sales Department including Sales Supervisors, Regional Sales Managers, as well as Accounting and Logistics departments to update Sales Order, collect payments, and update POSM (Point of Sale Materials) in the area that they are in charge of. Additionally, the position must ensure that the Distributor always has sufficient stock and avoid situations where the Distributor is out of stock.

Job Responsibilities

  • Allocate sales order to Distributors, key sales orders (SO), approve daily automatic orders (PPO), and collect payment orders accurately and fully for each order to meet monthly, quarterly, and annual sales targets
  • Update POSM (Point of Sale Materials) and key sales orders for newly launched products when there is demand.
  • Monitor closely the delivery progress with the Logistics Department to ensure that there are no delayed or missed orders to the Distributors
  • Monitor delivery activities and the delivery schedule.
  • Deduct the promotion amount for the Distributor on time and accuracy
  • Monitor the accounts receivable of Distributors closely
  • Monitor and update return orders for recovery programs in a timely and accurately.
  • Monitor and assess OOS (Out of Stock) daily, track returns following promotional programs, check report 105, verify orders that the Logistics department has not yet delivered, update the customer list monthly, and update the system according to the procedures/regulations of the Customer Care department.
  • Update sales status to Sales Deparment

Job Responsibilities - Continued

Skills

  • MS Office
  • Supply Chain Management System Knowledge (i.e. SAP, Oracle, ERP)

Functional Competencies

  • Customer Service Knowledge
  • Knowledge on Sales Processes

Masan's Core Competencies

  • Consumer Centricity
  • Innovation
  • Ownership
  • Passion for winning
  • Purposeful Leadership

Masan's Leadership Competencies

  • Business Acumen
  • Learning Agility
  • Dealing With Ambiguity
  • Vision & Strategy
  • Talent Catalyst
  • Leading The Change
  • Integrity & Trust
  • Stakeholder Management
  • Collaboration
  • Planning
  • Problem Solving
  • Result Driven

Education

  • Bachelors in Business Administration or Other relevant fields

Certifications

    Conditions of Employment

    • Ability to work under pressure

    Physical Requirements

      Relevant Industries

      • Customer Service
      • Commerce

      Interview Questions
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